ORDERS
CAN I CANCEL OR EDIT MY ORDER?
Once an order has been placed, we are unable to make any changes. This includes changes to size, shipping address, or payment method.
CAN I COMBINE MULTIPLE ORDERS?
We are unable to combine orders after they have been placed. Each order will be processed and shipped individually.
HOW DO I KNOW IF MY ORDER WAS SUCCESSFUL?
Once your order has been successfully placed, you will receive an order confirmation email. If you did not receive a confirmation, please check your spam or junk folder before contacting us.
WHY WAS MY ORDER CANCELLED?
If your order was cancelled, it may have been due to product unavailability, order limitations, or issues processing your payment. You will receive an email notification and a full refund.
CAN I ADD ITEMS TO AN EXISTING ORDER?
We are unable to add items to an existing order. A separate order must be placed for any additional items.
SHIPPING
WHEN WILL MY ORDER SHIP?
Orders are processed as quickly as possible. During peak periods, orders may take up to 7 working days from the estimated ship date to be dispatched. Once shipped, you will receive a confirmation email with tracking information.
DO YOU SHIP INTERNATIONALLY?
Currently shipping exclusively within Mexico. A limited selection is also available for purchase in Madrid while we continue building our international shipping network. Global shipping is coming soon.
HOW MUCH IS SHIPPING?
Shipping costs are calculated at checkout based on your shipping location and selected service.
WHY HAVEN'T I RECEIVED MY ORDER?
If your tracking information indicates that your order has been delivered but you have not received it, please check with your carrier or contact eldacenaida@gmail.com for assistance.
RETURNS
CAN I RETURN MY ORDER?
Returns are accepted within 14 days of delivery. Items must be in their original condition, unworn, in the Elda Cenaida polybag, and with all tags attached.
CAN I EXCHANGE FOR A DIFERENT SIZE OR STYLE?
Exchanges for the same item can be facilitated via our Returns Portal. If you require a different style, please return the original item and place a new order.
IS THERE A RETURN FEE?
Return shipping costs are free.
I RECEIVED A DAMAGED OR WRONG ITEM. WHAT NOW?
If you received an incorrect or defective item, please contact eldacenaida@gmail.com with your order number and a photo of the issue.
ARCHIVE SALE - FINAL SALE NOTICE
All items purchased during our Archive Sale are final sale and are not eligible for return or exchange. By completing your order, you confirm your understanding and acceptance of this non-returnable policy.
PRODUCT
WHAT SIZE SHOULD I GET?
Sizing details are available on each product page. If you are between sizes or unsure, we recommend consulting our Size Guide or contacting support for assistance.
HOW SHOULD I CARE FOR MY GEAR?
Care instructions are listed on each product page and garment label. We recommend following these instructions closely to preserve fabric performance and longevity.
ARE PRODUCTS RESTOCKED?
Some products may be restocked depending on demand. If an item is out of stock, we recommend signing up for restock notifications on the product page.
PAYMENT
WHAT PAYMENT METHODS DO YOU ACCEPT?
We accept major credit cards, PayPal, Apple Pay, and other local payment options where available.
IS MY PAYMENT SECURE?
All transactions are secured and encrypted. We do not store payment information.
OTHER
CAN I FIND ELDA CENAIDA IN STORES?
Currently available in Mexico, with limited peer-to-peer stock access in Madrid.
STILL NEED HELP?
Please contact eldacenaida@gmail.com we aim to respond to all inquiries within 24 working hours.