Return Policy

We want you to be satisfied with your purchase. If you are not completely happy, you may request a return subject to the terms below.

Returns Eligibility

• Returns must be requested within 14 days of receiving your order.
• Items must be unused, unworn, unwashed, and in original condition.
• Items must include original tags and packaging when applicable.
• Proof of purchase is required.

Non-Returnable Items

• Customized or personalized products.
• Final sale or clearance items.
• Gift cards.
• Items damaged through normal wear or misuse.

Damaged or Incorrect Orders

If you received a damaged, defective, or incorrect item, please contact us within 5 days of delivery with your order number and photos of the issue.

Return Process

1. Contact our customer service team to request a return.
2. Once approved, ship the item to the return address provided.
3. Customers are responsible for return shipping costs unless the return is due to our error.

Refunds

• Approved refunds will be issued to the original payment method after inspection.
• Please allow 5–10 business days for processing once the return is received.
• Original shipping charges are non-refundable unless the return is due to our error.

Exchanges

Exchanges are subject to product availability. If unavailable, a refund or store credit may be offered.

Contact

For return requests or questions, please contact us at:
[eldacenaida@gmail.com]